Terms & Conditions

These Terms and Conditions (together with the documents referred to in it) shall apply to Your use of the website located at lidlcommunity.co.uk (the “the My Lidl website”) as a guest or registered user. Use includes accessing, browsing or registering to use the My Lidl website. The other documents referred to are:

Privacy Policy
Cookie Policy
Rules of Engagement

By using the My Lidl website You agree to be bound by these Terms and Conditions and any linked policies. If You do not wish to be bound, You must not use the My Lidl website.

We may change these Terms and Conditions from time to time and so you should check this page regularly. Your use of the My Lidl website will be deemed an acceptance of the Terms and Conditions applicable at the time of use.

We may also update the My Lidl website and/or the content from time to time. Please note that any content on the My Lidl website may be out of date at any point, and We are under no obligation to update it. We do not guarantee that the My Lidl website or any content on it will be free from errors and omissions.

As part of our commitment to ensuring the My Lidl website is one You want to visit time and time again, We welcome Your comments on any aspect of the My Lidl website or the Terms and Conditions. Please contact Us by using the Feedback Form on the My Lidl website.

1. Definitions

"You" means You, the user of the My Lidl website and "Your" shall be interpreted accordingly.

"We/Us" means Lidl UK GmbH (registered in England No.FC017929 and whose registered office is at 19 Worple Road, London, SW19 4JS). "Our" shall be interpreted accordingly. We operate the My Lidl website. We have appointed TBWA as a Moderator and who may act as Our representative in accordance with Section 3.5.

“Moderators” shall have the meaning given to it in Section 3.5.

"My Lidl website" shall have the meaning as set out above.

"User Information" means the personal details, which may be provided by You to Us via the My Lidl website.

"Users" means the users of the My Lidl website collectively and/or individually as the context admits.

"Website" means a site on the World Wide Web.

2. Access

2.1 The My Lidl website is made available free of charge.

2.2 We do not guarantee that the My Lidl website, or any content on it, will always be available or be uninterrupted. Access to the My Lidl website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of My Lidl website without notice. We will not be liable to You if for any reason the My Lidl website is unavailable at any time or for any period.

2.3 You are responsible for making all arrangements necessary for You to have access to the My Lidl website.

2.4 You are also responsible for ensuring that all persons who access the My Lidl website through Your internet connection are aware of these Terms and Conditions and other applicable terms and conditions, and that they comply with them.

3. Acceptable Use

You may use the My Lidl website only for lawful purposes. You agree that any use by You of the My Lidl website shall be in accordance with the following conditions:

3.1 You shall always treat other Users and Moderators with respect, and adhere to the Rules of Engagement at all times. You will not post or transmit through the My Lidl website:

a) Any material which is defamatory, threatening, inflammatory, obscene, harmful, violent, pornographic or otherwise illegal, or any material which promotes or is intended to promote the same.

b) Any material which would violate or infringe in any way upon Our rights or those of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause distress or inconvenience.

c) Any material which promotes discrimination based on sex, race, religion, nationality, disability, sexual orientation or age.

3.2 You must not upload, post, or otherwise transmit any content that includes any of the following inappropriate content:

a) Any personal information belonging either to You or another person, such as full name, address, phone number, e-mail address;

b) Spam, such as advertisements for other Websites and services, or other commercial solicitation; chain letters, pyramid schemes, polls or petitions;

c) Flooding the forum boards with excessive posts, meaningless posts, posts unrelated to the topic or padding posts;

d) Discussions that veer off topic, are unrelated to resolving the issue at hand, are repetitive or campaigning, that promote products or services from other providers, or abuse any company, organisation or product;

e) Repetitive or continuous complaints about My Lidl website policies;

f) Discussions of moderator actions on the boards. If You need to comment on a moderator action, please send a private message to any administrator/moderator;

g) Knowingly posting or transmitting any information or software containing a virus, worm, Trojan horse, keystroke logger, spyware, adware or other programs or computer code which are damaging or destructive or otherwise are designed to adversely affect the operation of any computer software or hardware;

h) Posting a link directing Users to any information or content that, if posted on the My Lidl website would constitute a violation of these Terms and Conditions. We are not responsible for the content of any third party Websites. Users’ use of any hypertext links posted on the forum shall be at their own risk.

i) Attacks, including "flaming", of another User in such a way as to incite or perpetuate arguments or conflict; creating usernames to attack other Users' identities; impersonating other individuals or falsely representing one's identity or qualifications; posts made under secondary user names or other aliases for the purpose of either endorsing or denigrating others; posts that breach any participant's privacy by including name, address, phone, email address, or any other identifying information, or other content which is threatening, abusive or invades another’s privacy, is calculated to cause annoyance, inconvenience or needless anxiety, or is otherwise likely to harass, upset, embarrass or alarm another person.

j) URLs of third party Websites which may contain offensive or illegal material.

k) Postings that break the law, or encourage/support breaking the law. This includes libel, contempt of court and breach of copyright.

l) Discussions regarding active UK court cases.

m) Advice that would result in a breach of any of Our product or equipment warranties.

n) Advice that if followed could result in bodily injury or harm.

o) Gives the impression that the content emanates from Us.

3.3 You must not evade bans or suspensions or otherwise disregard directions from Moderators.

3.4 You agree not to use the My Lidl website (or any part of it) to:

a) Solicit personal information, e-mail addresses, contact information, passwords or other personally identifying information.

b) Solicit participation in public discussion, debate, comment or activity outside the My Lidl website;

c) Provide false or misleading information about Yourself or Your business, or create a false identity or use or attempt to use another’s account or identity (including for the purposes of accessing My Lidl website functionality – see Section 11) or otherwise that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

3.5 We reserve the right to manage the postings on the My Lidl website to provide an orderly presentation of this information. Further, We reserve the right to delete at any time and without giving prior warning any User content that we believe violates these Terms & Conditions and/or the Rules of Engagement in any way. We reserve the right to suspend or delete the account of any User who in any way violates these Terms & Conditions and/or the Rules of Engagement at any time. To effectively manage the My Lidl website, We may designate employees or others to act as moderators and administrators for the site ("Moderators"). These Moderators are the only representatives on Our behalf that shall be authorised to manage the My Lidl website. Any employees who are not designated as Moderators shall not be authorised to represent themselves on the My Lidl website as Our authorised representatives. Moderators are distinguished by the rank of "Moderator" and/or an official My Lidl website logo as an avatar. We are not responsible for content provided by any employee or any other person who is not designated as a Moderator. For further guidleines, employees should refer to the company Social Media Policy.

3.6 You will not post or otherwise make available on the My Lidl website any material which You do not own without the express permission of the owner of the material.

3.7 You will not copy, download, reproduce, republish, frame, broadcast, transmit in any manner whatsoever, any material on the My Lidl website except as is strictly necessary for Your own personal non-commercial home use.

3.8 You will not access the My Lidl website by automated means or otherwise for the purposes of scraping, extracting, or otherwise obtaining any material from the My Lidl website for use within a third party Website or application.

3.9 You will abide by the specific rules of any competition or promotion that You participate in on or via the My Lidl website. Unless we tell You otherwise, all prize draws and competitions offered via the My Lidl website are only open to residents of the United Kingdom (excluding Northern Ireland).

3.10 You will not do anything that affects the operability or security of the My Lidl website or causes unreasonable inconvenience or offence or disruption to Our staff.

4. Third Party Websites

4.1 You acknowledge and agree that We are not responsible for the availability of any third party Websites or material You access through the My Lidl website.

4.2 We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such Websites or material.

4.3 Any dealings between You and any third party advertisers or merchants found on or via the My Lidl website, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between You and the relevant advertiser or merchant. Therefore, We are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.

5. Intellectual Property

5.1 All copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the My Lidl website shall remain at all times vested in Us or Our licensors. You are permitted to use this material or content only as expressly authorised in writing by Us or Our licensors (and save as provided in Section 3.7). You will not, and You will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.

5.2 If You become aware of any such distribution or commercial exploitation, You agree to notify Us immediately.

5.3 You acknowledge that by posting materials (including without limitation comments, pictures or ideas) or responding to polls on the My Lidl website You grant to Us and Our licensors and assigns a royalty free, worldwide non-exclusive licence to use the materials within the My Lidl website and otherwise as we may specify (including copying, distributing, broadcasting, and otherwise transmitting, and adapting and editing the materials, for use in advertising, internal discussions, press releases and supplier feedback), but in all cases limited to those specific uses and activities to which You have specifically consented on the My Lidl website.

6. Limitations of Liability including Liability for any information provided on the My Lidl website Content and posting

6.1 Content on the My Lidl website, and any links to other third party Websites or resources, in each case provided, or placed on the My Lidl website, by Us is for general information only and is not intended to amount to advice or information on which You may rely. Although We make reasonable efforts to update the information we provide on the My Lidl website, we make no warranties, representations or guarantees that the content on the My Lidl website is accurate, complete or up-to-date.

6.2 Material which is posted on any bulletin boards or chat forums is written by Users and We are not responsible for and do not endorse such material. We reserve the right to monitor the contributions made and may respond to or comment upon communications made by You and edit, refuse to post, or remove any content from the bulletin boards and chat forums in our absolute discretion. No failure to remove particular material constitutes an endorsement or acceptance of it by Us.

6.3 We will not be held responsible or liable for the content, accuracy, timing or reliability of any information or statements contained within the My Lidl website, or for statements, advice and/or opinions made or given by Users on the bulletin boards and chat forums (except as required by law). If You have any claim arising from the actions or statements of another User, You agree to pursue such a claim only against that User and not from Us.

6.4 You understand that whenever You release personal or other information online – for example, via message boards or chat rooms and other forums – that information can be collected and used by people You do not know. While We make all reasonable commercial efforts to protect Your personal information and privacy, We cannot guarantee the security of any information You disclose online. You make such disclosures at Your own risk. Except in relation to personal information submitted by a User for the purposes of registration or opening or updating that User's account (in relation to which We make all reasonable commercial efforts to protect Your privacy), We shall not be liable in respect of (and disclaim all liability in relation to) User content submitted to an area of the My Lidl website designated as (or expected to be) a private, personal or limited access area of the My Lidl website which becomes available to persons other than the User who submitted the User content. Similarly, We shall not be liable in respect of (and disclaim all liability in relation to) any non-availability of User content submitted to an area of the site designated as a public area of the site or other forums where Users other than the User who submitted the User content may gain access to such content.

6.5 A number of Our online services allow You to upload and share messages, photos, video and other content and links with others and/or create a publically accessible profile for Your account. For example:

• The communities and forums area of the My Lidl website, allows You to post comments (with Your account name), which are visible to other Users of that service

• Other services allow You to share a link which if clicked on may allow the recipient to access Your uploaded content

You should not expect any information that You make available to others via the My Lidl website will be kept private or confidential. Content and links that You share might, for instance, be forwarded by Your recipients to others. You should always exercise discretion when using such services.

General

6.6 We will endeavour to provide the My Lidl website using all reasonable care. Except as required by law, We will not be responsible or liable for the quality, accuracy or fitness for a particular purpose of the My Lidl website and otherwise exclude all conditions, warranties, representations and other terms which may apply to the My Lidl website or the content on it.

6.7 We do not guarantee that the material contained in the My Lidl website, or any of the functions contained in the My Lidl website or its server will operate without interruption or delay or will be error free, free of viruses or bugs or is compatible with any other software or material, and We will not be liable for any loss or damage arising as a result thereof in Your Use of the My Lidl website, the downloading of content from it, or on any website linked to it.

6.8 We assume no responsibility for the content of websites linked on the My Lidl website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from Your use of them.

6.9 Nothing in these Terms and Conditions excludes or limits Our liability for any fraudulent misrepresentations We make and for any death or personal injury caused by Our negligence, or any other liability that cannot be excluded or limited under English law.

6.10 We will not be liable to You for any other loss or damage (whether in contract, tort (including negligence), breach of statutory duty or otherwise (and whether foreseeable or otherwise)) that You sustain as a result of either (i) Your use, or inability to use, the My Lidl website, or (ii) Your use or reliance on any content on the My Lidl website.

6.11 If You are a business user, please note that we will not be liable for loss of business, sales, profits, revenue, anticipated savings, opportunity, goodwill, business interruption or indirect or consequential damage.

7. Safety

When using the My Lidl website, in particular any bulletin boards or chat forums, You should always take the following precautions:

7.1 Keep Your identity private. Do not give out Your full name, postal address, telephone number, e-mail address, the name of Your school or any other information (other than that specifically requested by Us), that could help someone discover Your actual identity;

7.2 Never meet with someone You meet online.

7.3 Do not reply to any messages that are hostile, rude or inappropriate, or in any way make You feel uncomfortable.

Indemnity

If You are a business User, You agree to indemnify Us, and/or any of Our affiliates and Our and their officers, directors and employees on demand against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by You.

9. Termination

We reserve the right immediately to terminate Your use of the My Lidl website if You breach or We have reasonable grounds to believe that You are likely to breach these Terms and Conditions or You otherwise engage in conduct which We determine in Our sole discretion to be unacceptable.

10. Feedback

Should You wish to make any comments to Us about the My Lidl website or if You have any questions relating to the same please contact Us using the Feedback Form on the My Lidl website.

11. Registered Users

Section 11 applies to registered Users of the My Lidl website.

11.1 User name and password. When choosing a user name, a minimum of 6 and a maximum of 40 alphanumerical characters must be used. URLs, Domain Names, underscores, full stops and any of the following characters -=[];'#,./!"£$%^&*()+{}:@~<>? must not be used.

When choosing a password a minimum of 7 and a maximum of 25 characters including both numeric and alphabetical characters and must be used without any spaces. It is advisable not to use obvious dictionary words eg password or consecutive numbers or letters or obvious personal information such as children's or pets’ names, or date of birth. The password should not be the same as Your username, name or email address and should not be re-used when choosing a new password.

Each registered User is responsible for the security and proper use of their user name and password and must not disclose either to any third party (whether directly, via a Website or application interface or otherwise). It is each registered User's responsibility to change their password immediately if they believe it has been compromised. It is also advisable to change these details frequently even if not considered compromised.

11.3 Termination or suspension. We may suspend or terminate a User's My Lidl website registration, or take such other action as We consider appropriate (including without limitation immediate, temporary or permanent removal of postings/content, issue warnings, take legal proceedings or disclose such information to law enforcement authorities as We reasonably feel is necessary), if in Our reasonable opinion the User has failed to comply with any of these Terms and Conditions. We exclude liability for actions taken by Us in response to breaches of these Terms and Conditions.

12. General

12.1 Invalidity etc. If any court or other lawful authority determines that any provision of these Terms and Conditions is invalid or otherwise unenforceable, such provision shall be severed from these Terms and Conditions and the remainder of these Terms and Conditions shall continue to have full force and effect.

12.2 Governing Law. These Terms and Conditions, its subject matter and its formation are governed by English law. The courts of England and Wales shall have non-exclusive jurisdiction.

12.3 Third Party Rights. These Terms and Conditions apply between Us and each User. No other person is entitled to benefit under these Terms and Conditions.