Really fed up after a visit to my local Lidl, to find only self service tills open. I complained to the single member of staff visible, bu they were unwilling to open an actual till, despite my saying that i needed cashback. Staff was also surly and uncooperative. A very negative experience quite in contrast to normal.
All i can think is that the self service tills are being used to cut costs, not improve customer experience. In the future i shall go to the Co-op next door, until this anti-customer policy has been reversed!
I have never been in a Scottish Lidl with self service, though I looked through the window of a new build in Oban and could see they had some. I'm going to have a problem if they arrive as I have long been committed to only using manned tills. Asda are the worst I've seen so far with only one manned till but no manned tills would be the end of my shopping at a retailer, however good the offer. @gab44 @harryflatters @Lidl
We loved our visit to Oban @Professorhaggis - been thinking of doing another Lochs and Glens coach holiday to your wonderful part of the world and a new Lidl might just tip it! With or without 'self service'!
@Professorhaggis yeah asda is really poor, i walked away and left my shopping at their self service checkout, irratating voice telling me to place my products in the bagging area even though i had and unexpected product in bagging area, guess some bright spark got a great bonus for that self service idea
Our new Lidl in Yardley had self service tills @gab44. They lasted all of 12 weeks. I made several complaints to the Manager, to Lidl itself.
They would close the 'manned' tills so you had to use the self service. Whicj would have been ok but 2 never worked, one would not take cards and they were hopeless when you had a trolley full. An assistant had to come if you had alcohol, matches, glue or if you bought aything that had been reduced.
The final straw was when I threatened to abandon a very full trolley, an assistant took my trolley and did it all for me. I pointed out that the self service tills were actually forcing customers to leave the shop.
We went the following week and the self service tills were being removed and 2 'normal' tills replaced. No longer a problem
Hello @gab44, welcome to our site, its great to have you with us.
I hope we get to chat more in the future, if you get time to have a look around the site you will soon get to know us all and you will hopefully find plenty to interest you.
I am also a Plymothian, I think I know which store you are referring to, but I am lucky enough to say I have shopped in all of our Lidl stores in the Plymouth and never had a bad experience.
I would recommend you ask to speak to the store manager and explain the experience you had, its not acceptable as they are in the Customer Service business.
I do know when they are short staffed ,in the store you are referring to, they tend to use the self service tills so the staff that are available can fill shelves, help customers on the floor, work in the bakery and cover each others breaks etc
This is not a good enough reason for you to get the treatment you did though @gab44. so it is important the manager is made aware of the effect these tills are having at times.
I hope we get to chat again soon @gab44, I look forward to getting to know you
hi tommiesgirl do you work for Lidl?
If you had shopped extensively in the Lidls in Plymouth you would know that it is a mixed bag with some staff being excellent and others falling short, and that there is one store in particular where the staff seem extremely demotivated on weekends.
Anyway, you seem to be agreeing with me that the self-service tills are not for customer convenience, but to aid staffing. The things you mentioned should already have been happening withouth those horrible non-service tills.
I don't feel like going and having a chat with someone, especially as i feel they won't be receptive anyway....i've left my comments as a way of helping maybe they will filter back from CS actually reading these comments? I don't really think it's *my* job to do that.
@gab44 welcome to MyLidl, I would probably be as annoyed as you about the self- service tills, none of the Lidls in my area has them yet but I get utterly frustrated at the ones in other supermarkets because they cannot operate smoothly and still need human attendance, coupled with the often glacial pace of the checkout staff in Morrisons and Sainsburys also drives me away from them as much as their prices generally.
None of us as far as I know work for Lidl, unless there are a few moles out there, and we are all receptive to anyone who wants to join in. In fact one of the Community rules is to be nice to other Lidlers even if we don't agree and plenty on here disagree regularly but still come back for more.. If you check out the 'Go To' tab next to 'Latest News' on the menu bar top right of the home page you can find out more about it all.
We all make constructive comments from time to time about our shopping experiences and some of us - including @tommiesgirl (and me) joined a few years ago because, well, we quite preferred Lidl to other supermarkets and have been shopping there for many years.
My Lidl is not a Customer Services platform generally, so I might highlight a problem but would always contact CS directly to get resolution with them. The MyLidl team monitor this forum and can query things with CS if really necessary but overall I think their task is mainly to manage this site as a social media operation (someone correct me if I'm wrong.)