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Voucher refused!

Respected Contributor

Voucher refused!

Today I picked up a Wrights carrot cake mix, a good cheat to keep in the cupboardSmiley Happy I had a voucher from Wrights for 50p. I handed it to the cashier, who shook his head and informed me they don't take them. He then called his supervisor who informed me that they didn't recognise the voucher. I politely told them to take the mix off my bill.

I then visited MrT, the same mix was cheaper and they accepted my voucher.

I was annoyed as the voucher was from the manufacturer and says it can be used in all retailers where their products are on sale.

Sorry Lidl but not good serviceSmiley Sad

7 REPLIES
Respected Contributor

Re: Voucher refused!

Lidl have regularly (and even always) refused to take vouchers (except their own of course). Lidl management have oviously decided not be a 'retailer' and have redifined the word ALL.

 

Maybe there needs to a prominent message on the main site, as well as here as to why @Lidl do not accept manufacture's vouchers. Perhaps they are starting to shoot themselves in the foot.

Occasional Contributor

Re: Voucher refused!

Wrights are fantastic mixes, Neither Lidl nor Al** can match them in terms of quality.

In fact they are the only packet mixes we have at home if not scratch baking, their customer service also excels (typically) & I would chase this up with them.

 

Lidl if you carry their stock you sell them at the non wholesale price, you are indeed a "retailer" ...I would not take that level of ineptidude of refusal from the store without a proper explanation, sounds like a courtcase in the making, what is the definition then? you buy wholesale, you sell at retail... ergo you are a "retailer" of goods.

 

Lets have a concise explanation please & how it was put across to the OP in store, ..plain awkward.

Trusted Contributor

Re: Voucher refused!

No store or company is obliged to accept vouchers, they are a load of extra work to process, again down to staffing levels. If yo want a high level of service/staffing you need tto shop where that's on offer and pay their prices. Pound stretcher operate the same policy. @mrsblazer Mr  Gus name doesn't work on the @Mr__Gus 

Occasional Contributor

Re: Voucher refused!

Wrights will be gutted, ..they serve well (actually a great website to buy bulk packet mix from too) ..one of the best millers I have come across, ..I anticipate they would be mortified.
Occasional Contributor

Re: Voucher refused!

All depends, when writing up a contract of sale & supply with a trader (retailer) Wrights may have written into contract deal for certain actions (e.g. discount vouchers to be honouredas part of their marketing) ..something I used to do / read a proposal of contract for our companies goods & review periodically based on performance & buyer perception.

 

If a contract is well written & understood, then no problem, if not it can be re-appraised, Wrights is a strong & respected brand A key line to have within a uk store, they do a lot of legwork marketing to maintain that relationship with customers & promote new ones, Our old marketing team used to block fax / email our entire lists of retailers & master distributors when a promotion was on & remind them of conrtactual obligations along with a copy of the coupons & direct line if there was in fact a problem, ..common sense in business.

 

Contracts arent simply one way, but folk are daft not to have an understanding within supply & work together (esp in a world of computers) to simplify processes knowing what software they are running / contracted to & how fast a new line of software can be up & running / not at all, it builds on the "can do" relationship no end in my experience.

Respected Contributor

Re: Voucher refused!

I agree with you to a point @Tombola but surely if stores are going to sell these products they should except their vouchers, as it encourages sales. 

 

I also agree with @Tanith and @Mr__Gus, Lidl should ensure their customers are aware of policies regarding vouchers by adding the details to their website and perhaps a small notice visible by the tills or somewhere visible to all customers.

 

Obviously if customers decide to shop elsewhere to use their vouchers they will end up buying more than just that one item.

A lot of people don't have the time to visit various stores, or shop around, so they get all their shopping in one place.

If people collect vouchers to cut costs they are naturally going to shop where its cheaper for them, its just common sense.

 

In this day and age I don't think any company can afford to turn away any business, just one customer leaving is one too many.

If your luck isn't what it could be put a 'P' before it .

Super Lidler Class of 2016
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Trusted Contributor

Re: Voucher refused!

Lidl obviously feel they don't need to accept vouchers to retain customers. You can go to Tesco, voucher accepted, total shop £10.00 more. Result ? That's why they are not worried. Think about how many product vouchers are issued then the amount of work involved claiming the money back from hundreds of companies, major issues for the cash office. You'll be asking for trolley collectors and packers next, cut price shopping means just that. @tommiesgirl just telling it like it is.