It is the time and lack of resonse that alarms me.
First, as a courtesy, a thank you e-mail (within seconds or minutes) of the original post.
Then a decision as to whetehr this is a dangerous product or just a cosmetic issue (this might take minutes or even hours).
If it is dangerous (and I think this is) then all stock removed from store (it can always be replaced later) and a product recall notice posted on site (this happens same day) or posted up in store (next day, assuming that the store cannot print its own recall notices).
While all this is going on, the company can investigate the problem.
As you say the big issue for the company is litigation. If someone is injured between you sending the initial e-mail and when they actually issue the recall then the injured party could state that the company has been negligent by not isuing the recall even though they knew the product to be faulty.
And now, two weeks after the first post, still no recall. Perhaps Mr Lidl could identify where this issue is, in the 'recall process'!
The gentleman who was referring to the trimmer blade on the shark is no different to the Gillette fusion blade it is exactly the same and has been since launch over 7 years ago and that razor and blade is still in production like all things new one must be careful when using a new product till you get used to it or buy a razor that has not got a trimmer blade I would rather have the new sharp razor and blade than go back to the double sides single razor blades of the past a good shave is what you want no pulling no scratching just a nice clean shave
Can no longer get the orange version which attached onto the handle at my local Lidl. The new blue ones in my opinion are the worst I have ever had from Lidl and I won't be buying them again.
The new Cien razors are a waste of space compared to the one they replaced Shark green. Why were they replaced. They were the only one's my boys woiuld use. Got on a week end with the food shop. They wont go near Lidl now. The nearest they could find are Gillette from Tesco. So when they get my weekly shop and Razors they go down to Tesco. I still go to Lidl if they have anyting I want. BUT changing to this useless piece of junk has cost Lidl MANY pounds a week. Please bring them back.